As I type this I am working out the details of an upgrade for this blog. If all goes as planned, I'll be moving these existing posts over to a snappy new Community Server instance - where my other blog, Applied Business Intelligence, is hosted.
The folks at GoDaddy Tech Support have been great. No, make that awesome! Like every other competitive IT vendor on the planet, they've been making changes to internal structure and support. One of the more recent changes allowed me direct access to databases containing my value-added applications (like Community Server). Prior to this, I couldn't directly access the databases.
To complicate matters, I'd installed an updated instance of Community Server in another directory on my site. So I had two instances of CS running - one of which I could not reach the files and data (that would be the instance containing this blog).
I would ask them about my Community Server instance and they would respond "It's right there - see it?" And I would have to explain to them I couldn't see one of the instances. It took more than a few emails, but they really hung in there with me, were very professional, and worked with me until I got the data I was after. Kudos GoDaddy Tech Support!
:{> Andy
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